GDPR Compliance

Last Updated: 10 May 2026

Our Commitment

Vortex Arc is fully committed to compliance with the General Data Protection Regulation (GDPR) and UK data protection laws. We take your data rights seriously and have implemented comprehensive measures to ensure your personal information is handled lawfully, fairly, and transparently.

Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: When you provide explicit consent for specific processing activities
• Contract: When processing is necessary to fulfil our contractual obligations to you
• Legitimate Interests: When processing is necessary for our legitimate business interests, balanced against your rights
• Legal Obligation: When processing is required to comply with legal or regulatory requirements

Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access

You can request a copy of the personal data we hold about you. We will provide this information in a commonly used electronic format within one month of your request.

Right to Rectification

If you believe any personal data we hold about you is inaccurate or incomplete, you have the right to request correction.

Right to Erasure

Also known as the "right to be forgotten," you can request deletion of your personal data in certain circumstances, such as when:

• The data is no longer necessary for the purpose it was collected
• You withdraw consent and no other legal basis exists
• You object to processing and no overriding legitimate grounds exist
• The data has been unlawfully processed

Right to Restriction

You can request that we restrict processing of your personal data in specific situations, such as when you contest the accuracy of the data or object to processing.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another data controller.

Right to Object

You can object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects. We do not engage in automated decision-making.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us at:

Email: [email protected]
Address: 47 Wellington Street, Leeds, LS1 4HZ, United Kingdom

We will respond to your request within one month. In complex cases, we may extend this period by two months, and we will inform you if this is necessary.

Data Protection Officer

For questions about how we process your personal data or to exercise your rights, you can contact our Data Protection Officer:

Email: [email protected]

Right to Lodge a Complaint

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Tel: 0303 123 1113
Website: vortex-arc.com

Data Security Measures

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

• Pseudonymisation and encryption of personal data
• Ongoing confidentiality, integrity, and availability of processing systems
• Regular testing and assessment of security measures
• Staff training on data protection principles
• Incident response and breach notification procedures

International Data Transfers

Your personal data is processed and stored within the United Kingdom and European Economic Area. If we transfer data outside these regions, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach.

Updates to This Statement

We may update this GDPR compliance statement to reflect changes in our practices or legal requirements. We will notify you of any significant changes.

Additional Information

For more details about how we collect, use, and protect your personal information, please refer to our Privacy Policy.