Privacy Policy

Last Updated: 10 May 2026

Overview

Vortex Arc is committed to protecting your privacy. This policy explains how we collect, use, store, and safeguard your personal information when you interact with our website and services.

Information We Collect

Information You Provide

When you use our services or contact us, we may collect:

• Your name and email address
• Service preferences and enquiry details
• Financial information shared during consultations
• Communication records and correspondence

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on site
• Referring website information
• Device and operating system data

How We Use Your Information

We use your personal information to:

• Provide and deliver the services you request
• Respond to your enquiries and communicate with you
• Improve our website and service offerings
• Comply with legal obligations and protect our rights
• Send service-related communications (not marketing)

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Financial consultation records are retained for seven years in accordance with UK regulations.

How We Protect Your Information

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes:

• Encrypted data transmission (SSL/TLS)
• Secure data storage systems
• Access controls and authentication
• Regular security assessments

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• With service providers who assist our operations (under strict confidentiality agreements)
• To protect our rights, property, or safety

Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at [email protected].

Cookies

Our website uses cookies to enhance your experience. For detailed information about our cookie practices, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: 47 Wellington Street, Leeds, LS1 4HZ, United Kingdom